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Our Happy Returns 🛍️

Hey there, valued Aqualanta family! We want to ensure your shopping experience is as delightful as your little one's smile. But we understand that sometimes, things might not go as planned. No worries! Here's our friendly Refund and Return Policy to make sure you're covered:

Returns and Exchanges:

  • If you're not thrilled with your purchase, you can return it within 30 days of receiving your order.
  • The product must be in its original condition, unused, and in its original packaging.
  • We offer hassle-free exchanges for a different size or color.
  • Please contact our friendly Customer Support team to initiate a return or exchange.

Refunds:

  • If a return is not what you're looking for, we're happy to issue a refund.
  • Refunds are processed within 5-7 business days after receiving your returned item.
  • The refund will be credited to your original payment method.

Damaged or Defective Items:

  • We strive for perfection, but sometimes hiccups happen. If your item arrives damaged or defective, please let us know immediately.
  • We'll arrange a replacement or provide a full refund, including any shipping costs.

How to Initiate a Return or Exchange:

  • Contact our Customer Support team at support@aqualanta.com and provide your order number.
  • We'll guide you through the process and provide a return label if needed.

Shipping Costs:

  • If the return is due to our mistake or a defective product, we cover the return shipping costs.
  • For other returns, the shipping cost will be the responsibility of the customer.

Cancellations:

  • Changed your mind? No problem! You can cancel your order within 24 hours of purchase by contacting us.

International Returns:

  • International customers are responsible for return shipping fees.

Need Help?

  • Our dedicated Customer Support team is always here to assist you. Feel free to reach out with any questions or concerns.

We want you to have a stress-free shopping experience with us. If you need assistance with returns, exchanges, or anything else, don't hesitate to contact us. Your satisfaction is our priority!

Thank you for being a part of the Aqualanta family! 🌟